Questions? We've got answers.
How do I schedule an appointment to have Barnabas pick up items?
You can use our online form here or call 336-370-4002. In order to ensure that our clients receive quality items, we ask that your donations be free of stains, tears, pet hair, and smoke, and be in good working order. Our driver reserves the right to refuse any items that are deemed unusable. Donations are tax-deductible.
I prefer to drop off my donations at the warehouse. How does that work?
We love having visitors! Drop off your items at our warehouse (838 Winston St., Greensboro, NC 27405) during our office hours, Monday-Friday 8 a.m.-2 p.m. If you have time, let us give you a tour!
What items do you accept?
We take anything that helps make a house a home, including: mattresses and box springs; dressers/chests of drawers; dining/kitchen tables and chairs; electric appliances such as washers, dryers, stoves and refrigerators; complete bed frames with rails (especially twin, full, and queen); sofas or love seats; arm chairs; coffee tables/end tables; sofa beds; futons & bunk beds; pots and pans; clean bedding, linens and towels; dishes; silverware and glasses; TVs; and lamps. If you are in doubt about whether we accept an item, please call the office.
Are there items you do not accept?
For safety reasons, we cannot accept baby items (including cribs, car seats, and swings).
In an effort to meet the basic housing needs of our clients, we do not accept outdoor or lawn furniture, barbecues and grills; lighting fixtures; books; metal shelving; large bookcases; office furniture such as metal desks and filing cabinets; carpeting remnants and large area rugs; plastic stacking chairs; clothing; pianos and organs; computers, monitors and printers; desks larger than 48 x 30 inches; sports and exercise equipment; window blinds and drapes; large entertainment centers; and gas appliances.
See a complete list here.
Will Barnabas move furniture up or down stairs when your drivers pick up?
No. All items must be on the ground floor in order for our drivers to take them.
I scheduled a pickup and the driver would not accept my items. Why?
We appreciate and celebrate your generous spirit, but we have limited space in our warehouse and items must be in a condition that they can be immediately used by a family. We train our drivers on what to accept and what to decline based on a number of factors. We also plan their route and pickup schedule based on the amount of items and space we expect to have in the truck. Therefore, it is important to include all items on the inventory list when you schedule the pickup or we may not have space to receive those items.
Is there a cost for picking up items?
Our pick-up service is free because we appreciate your generosity in sharing your furniture with people in need. Thank you for helping us restore lives.
How far away will Barnabas pick up items?
We can schedule a pick-up anywhere in Guilford County.
Why do I have a hard time getting someone on the phone?
Barnabas is a part-time agency with a small, multi-tasking staff. Our large call volume means we are busy accepting furniture to enrich the lives of our neighbors. If you don’t get someone on the phone, please leave a message. You can also arrange a furniture donation using our online form here.
Do you give a donation receipt for taxes?
Yes! When you drop off or pick up items, we will give you a standard donation receipt. We can’t appraise furniture, so the value of each item is up to you to verify. Please consult with your CPA or accountant regarding tax questions.
What happens to my donated furniture?
It’s beautifully simple. Furniture comes in. Furniture goes out. As the only non-profit furniture bank in Guilford County, we collect and recycle household goods to more than 800 families every year. The items you donate help create a home for a neighbor in need. Donated items are sorted by category and stored in our warehouse until they go back out to make a client’s house a home. Our goal is to always have enough furnishings for each client to leave with everything they need to set up a functional home.